Frequently Asked Questions
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are 8-10 business days.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, Google Pay, Venmo, and select cryptocurrencies.
You can chose these payment methods at checkout.
Where do you ship?
We currently ship:
We currently ship in:
For shipping outside of these countries, please reach out to our support through our helpdesk.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Do you accept returns?
We apologize for the inconvenience, but we do not currently accept returns.